Pick My Load is an on-demand transportation service provider that engages all parties of freight industry in one place, eliminating the cost of traditional intermediaries and increasing the efficiency of freight scheduling.
Pick My Load is currently designed to match shippers with carriers in Canada and in the United States, including trans-border operations. We are working hard to expand to other region of the world to service and help more professional from the transportation industry optimizing their operations.
Our Terms and conditions are here. All Pick My Load shippers and carriers are required to accept them prior to using the services.
According to our Terms of Service, it is strictly forbidden for either party to solicit business from one another for 6 months from the last date of a shipment between the parties. If this occurs, both parties will be asked to cease and desist and are subject to being asked to leave the marketplace.
Yes, all carriers who utilize the Pick My Load platform are pre-screened. They must meet all of the criteria during our compliance process to be authorized to use the Driver App. We are committed to selecting carriers who meet the highest industry standards.
This is what is different with Pick My Load. We offer you to suggest your own shipment price. For each shipment, you will receive only one offer from each interested carrier, either at your price or higher. You will then be able to choose the carrier's offer that best suit your needs. Adjust the suggested price to optimize your shipment cost!
Your final cost can change from the first selected price if you decide to perform a Load Review. You can adjust your shipment by +/- 25% of the original capacity (weight, volume, etc.). Price can be adjusted accordingly. Things like pick-up or drop-off location, scheduled times are different or driver assist, accessorial or wait-time charges are not Pick My Load responsibility.
You can cancel your load at any moment with no penalty until you validate a carrier to pick-up your freight. Once the carrier's offer has been accepted by you, cancellation fees of $125 CAD will be charged and $100 CAD will be given to the carrier.
You will be the one deciding on what carriers you are going to work with based on various information (star rating system, number of deliveries made, insurance coverage level, safety rating, etc.). Please contact email@example.com for more information.
You will be able after each load delivered to tag the carrier you worked with as a professional you do not want to do business with in the future. The offer this carrier will make on one of your future load will have a red banner, indicating they are not your first choice carriers. Contact firstname.lastname@example.org if you want to ban a carrier prior to connecting with them through the web site or mobile apps.
Yes, all shipments must be accompanied by a bill of lading (BOL). The BOL should be given to the carrier at pick-up. Missing BOLs will delay the shipment. Pick My Load is creating an automated version of the BOL for your use. Pease make sure that all information is accurate prior to using it, it is your responsibility.
After you have received a proof of delivery for your shipment, you can rate the shipment. Each shipment can be rated 1 to 5 stars, with 5 stars being the highest rating.
Our accounting department will be happy tos answer any billing questions you may have. Email them at email@example.com.
Pick My Load requires all shippers to add their credit card details to be able to use the PML services. Nevertheless, you will be able to transfer money directly into your PML account and use it to pay the PML services fee or the entire transportation amount.
Any Carrier who has a valid MC (Motor Carrier) Authority for the U.S, CVOR/NIR Authority for Canada and required insurance has the potential to become an authorized carrier with our platform. If you're approved, we will provide you with all the information you need to use the platform, after which you can start to find and accept loads.
We are looking for most types of commercial trucks, including Removable Gooseneck (RGNs), straight trucks, tractor trailers, flatbeds, reefers, cargo vans and drayage tractors.
You cannot use the App until you are authorized. Please sign up through the website and our onboarding team will be in touch.
Yes, you need to use the Pick My Load App for all shipments you accept through Pick My Load. You must use your own protocol for non-Pick My Load shipments.
You can begin carrying freight once you are authorized. Sign up through the website to begin the onboarding process.
If required, Pick My Load will schedule a time for one of our experts to personally consult with you after you have watched a training video and provided all the information you need to use the platform. Ask for a personal training time at firstname.lastname@example.org.
You perform a sign-up directly from the Pick My Load website, and our team of experts will review your profile before authorizing you to use the tool.
Fleet drivers will be managed by each fleet dispatcher and assigned on transportation won by the fleet. They will be given the chance to download a light version of the mobile app to perform all the required action during the transportation cycle.
You perform a sign-up directly from the Pick My Load website, and our team of experts will review your profile before authorizing you to use the tool. You will quickly understand how straight-forward the process is and will be confident in using Pick My Load to pick up the right load immediately.
The shipper must supply the bill of lading (BOL) at pick up and carriers should not pick up a shipment without one. Email email@example.com if the shipper does not have a BOL at pick up.
Shippers have two payment options while using the Pick My Load services.
Before making an offer on a load, you will know what the payment method is. Credit and Risk scores are provided to you if the shipper decided to pay you directly.
No, your offer will remain active until the shipper accepts it or rejects it. You will receive a notification as soon as your offer has been accepted or rejected.
Only make an offer on a load that you can deliver if the shipper selects you. In case you are being awarded a load and you are not showing-up at pick-up, you will be asked to cease and are subject to being asked to leave the marketplace. Nevertheless, more than one offer can be performed at the same time, allowing fleet dispatchers to assign several drivers at the time.
Our Support Team is available to help you with any issue you may have. Email firstname.lastname@example.org. Our hours of operation are 7 am to 6 pm Monday to Friday. Pick My Load offices are closed on weekends and some federal holidays, including New Year's Day, Memorial Day, Labor Day, Thanksgiving Day and Christmas Day, Saint Jean-Baptiste day, Canada day.
Pick My Load requires all shippers to rate each carrier on a shipment by shipment basis. Carriers will be provided with all ratings received from shippers. Pick my load reserves the right to cancel or adjust any abusive star rating that could occur during a transaction between shippers and carriers.
In case the shipper decides to pay the full transportation amount through the PML service, we will require your bank information to pay you and perform an EFT (Electronic Fund Transfer) or ACH in the United States. (Automated Clearing House.)